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Why User Generated Content Is Crucial For Small Business Growth

Small businesses need help with building their brand and driving growth. With limited resources and budgets, finding ways to stand out from the competition can take time and effort. 

However, one solution that has proven to be highly effective for small businesses is user-generated content (UGC).  Among consumers of all ages, 55% trust UGC over other forms of marketing, giving the idea that UGC can be a game-changer for small businesses looking to connect with their audience, increase brand awareness, and drive sales. 

This blog will explore why UGC for small businesses is crucial for growth and provide practical tips for utilizing its potential. So, let’s dive in!

A Brief On User Generated Content

User generated content (UGC) refers to any content created by users rather than the business itself. This content can take many forms, including reviews, testimonials, photos, videos, social media posts, and blog comments. 

UGC is an effective marketing tool because it provides social proof of a brand’s quality and helps build trust & credibility with the target audience. When users create and share content related to a brand, they endorse it to their friends, family, and followers, which can drive awareness and interest in the brand.

Types Of User-Generated Content

User-generated content (UGC) has recently become integral to the digital landscape. With the emergence of social media and online communities, UGC for small businesses has gained popularity for users to express themselves and share their experiences with others. 


Reviews are a type of UGC that allows users to share their experiences with products or services. Reviews can be found on various websites, from e-commerce platforms to travel booking sites. 

They can be created in different formats, including star ratings, written descriptions, or a combination. Reviews are an essential source of information for many consumers, allowing them to make informed decisions before purchasing or booking a service.


Photos are another UGC form that has become increasingly popular in recent years. Users can share photos on social media platforms like Instagram, Snapchat, and Facebook. 

They can also upload photos to image-sharing websites like Flickr or Imgur. Photos can be a powerful way for users to express themselves and share their experiences with others. They can showcase products, capture memories, or convey emotions.


Videos are a type of UGC that has gained immense popularity recently. Users can share videos on social media platforms like YouTube, TikTok, and Instagram. They can also upload videos to video-sharing websites like Vimeo or Dailymotion. 

Videos can be used to share a wide range of content, including tutorials, product reviews, and personal experiences. They are a powerful tool for storytelling and can help users connect with others on a deeper level.


Blogs are a more traditional form of UGC for small businesses that have existed for many years. Users can start a blog on various website building platforms available like Wix, Blogger or Tumblr. 

They can then share their thoughts, experiences, and opinions with others. Blogs can cover various topics, including fashion, travel, food, and politics. They can be a dominant tool for building a personal brand or sharing information with others.

Ways To Use UGC For Small Businesses

By leveraging UGC, small businesses can create authentic, engaging content that connects with their target market. In this context, there are three primary ways that small businesses can use UGC to their advantage: incorporating reviews, displaying different use cases, and surveying their customers.

Incorporating Reviews

Incorporating reviews into your marketing strategy is an effective way to showcase your brand’s credibility and build trust with your audience. 

Reviews provide social proof that your services or products are worth investing in, which can be a significant factor for potential customers on the fence about purchasing. By showcasing positive reviews on your website, social media pages, or other marketing materials, you can demonstrate the value of your brand to potential customers and increase conversions.

Displaying Different Use Cases

Displaying different use cases for your products or services using UGC can be a powerful way to showcase their versatility and inspire potential customers. By sharing UGC that highlights different ways your products or services can be used, you can provide new and exciting ideas to your audience and encourage them to engage with your brand in new and creative ways. This can assist you in building a loyal customer base that is invested in your brand and willing to advocate for it.

Surveying Brand Customers

Surveying your customers is an effective way to collect UGC for small businesses that can be used to improve your products or services and showcase customer satisfactionBy asking your customers for feedback and incorporating it into your marketing strategy, you can create engaging content that strikes a chord with the audience and builds trust in your brand. 

This can be a powerful way to differentiate your brand from competitors and establish a unique value proposition that builds a rapport with your target market.

How UGC Is Beneficial For Small Businesses? 

UGC is created by the users themselves, which means it is cost-effective, easy to get, and can be used anywhere. In this context, there are five primary benefits of UGC for small businesses: cost-effectiveness, ease of acquisition, versatility, community building, and increased engagement.

Cost Effectiveness

User-generated content is an incredibly cost-effective way for small businesses to create content. Instead of spending time and money on creating content themselves, small businesses can leverage UGC created by their customers. This means they can spend resources on something other than creating content from scratch, which can be beneficial for small businesses with limited budgets.

Ease Of Acquisition

UGC is easy to acquire. With Taggbox, for instance, small businesses can collect UGC from several social media platforms, such as Instagram, Twitter, Facebook, and others. 

By curating and displaying UGC on their website or social media pages, small businesses can easily create engaging and authentic content that connects with their audience.

Highly Versatile

User-generated content can be used anywhere. Small businesses can embed UGC on their website, display it on digital screens at their physical locations in the form of a social wall, include it in emails to their subscribers, and more. 

This versatility makes it easy for small businesses to incorporate UGC into their marketing strategy in a way that works best for them and their audience.

Efficient In Community Building

UGC can build a sense of community around your brand. By featuring UGC created by your customers, you can foster a sense of belonging among your audience, increasing brand loyalty and encouraging them to share their experiences with your brand.

Boosts Audience Engagement

Lastly, user-generated content is renowned for increasing audience engagement. Users who see their content featured on a brand’s website or social media pages are likely to engage with the brand and share the content with their followers. This can lead to increased visibility, organic reach, and conversions.

Wrapping Up!

In conclusion, user-generated content (UGC) is crucial for small business growth in today’s digital age. With the rise of social media & online reviews, consumers trust UGC more than ever. 

By leveraging UGC, small businesses can build trust, increase engagement, and drive conversions. Incorporating user-generated content into your marketing strategy can be simple and inexpensive. 

There are several UGC platforms available, such as Taggbox, Taggshop, Social Native, and Yotpo, that offer affordable and easy-to-use solutions for small businesses. By displaying UGC on your website, social media pages, and digital screens, you can create a sense of community and authenticity that resonates with your target audience. 

By surveying your customers and asking for feedback, you can gather valuable insights into what your customers want and need and use that information to improve your products or services.

Author Bio
Prakash Rawat is a results-driven performance marketer with over 2 years of experience in the SaaS industry. He specializes in crafting and executing data-driven digital marketing strategies that deliver measurable ROI. His areas of expertise include PPC, SEO, and social media advertising.

You can reach out to him on Linkedin.

How to Make Sure Your Dropshipping Delivery Will Get to Your Buyer Safely

If you’re in the online sales business, you probably know that the future of eCommerce is dropshipping. In fact, the dropshipping market is projected to reach a whopping $476 billion by the end of 2026!

While that’s good news for small businesses and eCommerce hopefuls, it also means competition will likely increase. In other words, customer satisfaction will have to be your priority if you hope to stand out among the dropshipping crowd.

Keep reading to learn more about increasing customer satisfaction by keeping your delivery promises as an eCommerce business.

Dropshipping as the online store solution

As an eCommerce seller, you’re responsible for completing a long list of tasks. But, as you know, the solution to allowing online stores to operate with fewer production costs has been dropshipping.

Some of the best examples of this business model include Amazon, eBay, and AliExpress. What’s more, the right dropshipping tools free you of the financial and time-consuming aspects of labeling, shipping, and stocking.

However, not everyone considers that with dropshipping, customer service is still squarely on the seller’s shoulders.

What makes good dropshipping customer service?

If you want your eCommerce business to thrive, customer service will need to be your top priority. As a dropshipping seller, you must maintain good relationships with customers by any means necessary while simultaneously managing suppliers.

Ways to improve your customer service:

  • Keep response times fast: Have you ever waited on a response from customer service reps? If so, you know the frustration can make someone second-guess their purchase. If you want return customers, having a quick response time will help.
  • Invest in a content platform: Juggling marketing, customer service, and an online store is hard. But investing in a content platform can help you stay organized. It also helps you limit the amount of time between orders.
  • Follow up with customers: Want to establish a trusting relationship with your customer base? The best way to entice people to keep buying from you is to reach out. Follow up when the order is being processed, when the order ships, and again after they’ve received their package.
  • Make sure packages get delivered safely: Believe it or not, you’re also responsible for ensuring that packages get delivered safely. Below, we’ll go into more detail about this aspect of dropshipping customer service.

Here are five things you can do to make sure the package delivery process is smoother:

  1. Test shipping times

    We know it’s exciting to start your eCommerce journey. But if you want your orders to arrive without incident, tests and experiments are well worth the opening delay. Testing the ordering, shipping, and delivery process of your own product gives you an inside look into what customers can expect. If one supplier doesn’t fulfill your order on time, keep trying until you find one that’s more reliable. You’ll thank yourself later when your customers aren’t complaining about faulty deliveries.Also, choosing a pre-qualified supplier can help reduce potential fulfillment complications.

  2. Be transparent about shipping times

    The worst thing you can do with your online store is hide expected shipping times. If you have a product that people want, you won’t need to rely on bad messaging. Being transparent about shipping times can help manage expectations. Moreover, when customers have a timeline for the fulfillment, they’ll know when to expect their order and can plan to intercept it.

  3. Be thorough and organized

    When it comes to fulfilling orders in a timely, organized manner, the best thing you can do is be thorough. Some of the biggest time-wasters in shipping are wrong addresses, misspellings, and half-filled forms.Make sure you double-check all information before finalizing orders. Second, don’t be afraid to reach out to customers if something doesn’t look right on their shipping form. They’ll thank you for following up if it means their order arrives safely.

  4. Choose reliable shipping methods

    Depending on which supplier and dropshipping company you partner with, choosing a shipping method may be the best way to control outcomes. If you can choose the final delivery expert, choose a well-known handler like UPS, USPS, or even FedEx. These handlers will know their neighborhood, access a customer’s package locker, and even have real-time delivery updates.While you can’t control all aspects of the final delivery, you can at least rest easier knowing you used a reliable handler.

  5. Take responsibility

    Sometimes, no matter how hard you try, shipping delays and package loss happens. It’s not the end of the world, but as a top-notch seller, taking responsibility for these mishaps could make all the difference.

Some good ways to make up for unforeseen order issues:

  • – Be open to fixing the issue
  • – Keep communication lines open
  • – Issue refunds when needed
  • – Follow up after resolving an issue
  • – Offer to replace broken or lost itemsUltimately, you must decide what’s more important: saving money or saving your reputation as a dependable seller.


Dropshipping is quickly becoming the best way for eCommerce businesses to sell on a limited budget.
This type of online business is the solution to making it easier for sellers to focus on more critical aspects of selling.
Dropshipping customer services is what will set you apart from competitors.
Five ways to ensure packages arrive safely include testing shipping times, maintaining transparency with customers, keeping addresses organized, choosing a reliable package handler, and issuing refunds when necessary.